IST Support Analyst

IST Support Analyst (Level 1/2)

Greenbushes Lithium Operation

1-Year Maximum-Term Contract Position

Lithium plays a critical role in the transition to clean energy, and Talison Lithium is the world’s leading lithium minerals producer with the largest high-grade ore body in the world - join us and be a part of the transition.

Talison Lithium aims to maximise local employment where possible by recruiting people who live in and around our local communities of Greenbushes, Bridgetown, Donnybrook, Nannup, Boyup Brook and Manjimup.

About the Role:

We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Support Operations team.

Reporting to the Service Desk Supervisor, you will play a pivotal role as part of a small and dedicated team of IT professionals.  Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities, within agreed time frames. 

The primary responsibilities of this role are to answer calls and emails regarding technical problems, general IT and application support, support the configuration and maintenance of desktops, laptops, desk phones, mobile devices, data logging systems and basic networking support.

This is a 1-year maximum-term contract, full-time position working an attractive residential roster (8 days on, 6 days off, 10 hours per day). 

Responsibilities Include:

• log and resolve incidents and requests, and manage IT outages and disruptions;
• provide a positive customer support experience;
• setup, configure and deploy new IT hardware across the company;
• create and maintain documentation;
• network troubleshooting;
• work closely with the IT Team and take initiative to improve IT operations;
• effectively prioritize and handle multiple tasks simultaneously; and
• gather information relating to outages and work with senior resources to minimize downtime.

About the Candidate

You will have a technical background in information technology support and will have worked as part of a service desk team previously and display:

• two years’ experience in a similar role;
• experience in Windows 10, 11 and Microsoft Office 365;
• experience in ServiceNow is desirable, but not essential;
• experience providing outstanding support to a range of users;
• high level computer literacy and problem solving skills;
• excellent interpersonal and communication skills;
• a professional manner and proactive approach to customer service;
• good organisational skills and a strong attention to detail;
• ability to work well both in a team and independently;
• initiative and a willingness to learn; and
• hold a C Class drivers licence.

Some of the many benefits of working with Talison include:

• flexible working environment;
• be home every night with a family and lifestyle friendly roster;
• income protection insurance;
• life Insurance for company superannuation employees;
• competitive parental leave policy;
• salary sacrifice options for remote area housing, motor vehicles and superannuation; and
• participation in site performance-based incentive scheme.

About Talison Lithium:

Talison Lithium supports many of the community projects, groups and sporting events our employees are involved in. Our future is within, and as part of, the community.

The Greenbushes Lithium Operation is located in a unique residential setting, near the town of Greenbushes atop the picturesque Darling Scarp. Being active in the broader community is integral to our core business values of safety, transparency and inclusiveness. We regularly carry out site tours for local school and community groups and promote education through Mine Open Days and community events.

Supporting a diverse workforce:

Talison Lithium strongly encourages applications from candidates from diverse backgrounds with a wide range of work experience. Talison Lithium takes pride in its unique location and the excellent work/life balance offering that our employees enjoy. Talison Lithium recognises that we are strengthened by diversity and is committed to providing a work environment where everyone is treated fairly and with respect.  We are an inclusive employer and we welcome applications from all genders, cultures and identities.

How to Apply:

Please apply for this vacancy by including your Resume and Cover Letter with your application, on our Talison Lithium Careers portal.

This portal is accessible via all Talison Lithium Advertisements on Seek / LinkedIn, and directly at jobs.talisonlithium.com

We look forward to receiving your application for this vacancy.

This role requires that you live or are willing to relocate to within 60 minutes of the Greenbushes Lithium Operation.