IST Support Analyst

IST Support Analyst (Level 2)

Perth Office

1-Year Maximum-Term Contract Position

Talison Lithium is the world’s leading lithium minerals producer with the world’s largest high-grade ore body.

Embracing inclusion and diversity, we seek enthusiastic and motivated candidates to join our team.

Information Systems and Technology (IST) compromises Information Technology (IT), and Operational Technology (OT) at Talison Lithium, and deals with technologies that can improve control and decision-making associated with operations, maintenance and support services. The strategy is to develop clear outcomes for IT and OT projects based on close consultation with stakeholders and an excellent understanding of the technology capabilities and limitations.

IST remit includes selection, implementation and support of data production systems and process control systems (PCS), PCS and data standards, OT servers and network, IT & OT cybersecurity, data systems and PCS stand-alone projects and OT component of large projects such as new plants and expansions.  The function also has a strong focus on supporting end users with required hardware and software, networking and user support.

About the Role

We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Information Systems and Technology team.

Reporting to the Service Desk Supervisor, you will play a pivotal role as part of a small and dedicated team of IT professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities, within agreed time frames. 

The primary responsibilities of this role are to answer calls and emails regarding technical problems, general IT and application support, support the configuration and maintenance of desktops, laptops, desk phones, mobile devices, data logging systems and basic networking support.

We will look favourably upon IT certifications or study towards an IT certification.

Responsibilities include, but are not limited to:

• log and resolve incidents and requests, and manage IT outages and disruptions;
• create a positive customer support experience;
• setup, configure and deploy new IT hardware across the company;
• create and maintain documentation;
• work closely with the IT Team and take initiative to improve IT operations;
• effectively prioritize and handle multiple tasks simultaneously; and
• gather information relating to outages and work with senior resources to minimize downtime.

About the Candidate

You will have a technical background in information technology support and will have worked as part of a service desk team previously and display:

• four years’ experience in a similar role;
• proficiency in Windows 10, 11 and Microsoft Office 365;
• familiarity with Windows server, Active Directory and networks;
• experience with ServiceNow is desirable, but not essential;
• experience providing support to a minimum of 200 users;
• high level computer literacy and problem solving skills;
• a professional manner and proactive approach to customer service;
• ability to work well both in a team and independently;
• excellent organisational skills and the ability to take initiative;
• excellent interpersonal skills and a willingness to learn are essential; and
• strong written communication skills, attention to detail and a diligence to ensure service documentation is kept up to date.

Benefits of working with Talison

The benefits of working with Talison are many and include:

• salary sacrifice options for motor vehicles and superannuation;
• income protection insurance;
• life insurance for company superannuation employees;
• competitive parental leave policy; and
• participation in our incentive scheme.

Supporting a diverse workforce

Talison Lithium strongly encourage applicants of diverse backgrounds and experience to apply. Talison Lithium takes pride in its unique location and the excellent work/life balance offering that our employees enjoy. Talison Lithium recognises that we are strengthened by diversity and are committed to providing a work environment that strives for inclusivity and where everyone is treated fairly and with respect.

How to Apply:

Please apply for this vacancy by including your Resume and Cover Letter with your application, on our Talison Lithium Careers portal.

This portal is accessible via all Talison Lithium Advertisements on Seek / LinkedIn, and directly at jobs.talisonlithium.com

We look forward to receiving your application for this vacancy.